Terms and Conditions

General Terms and Conditions

These Terms and Conditions of Hire govern all products you enter into a contract to hire on this Web Site ("Hire Products" and a "Hire Contract" respectively).

These terms are specific to Hire Products but Hire Contracts are also governed by the General Terms and Conditions above which you should also read.

Variations to these Terms and Conditions of Hire shall only be effective if (a) reflected in a new version posted in this Web Site or (b) specifically accepted and agreed by us in writing.

Supplier of Hire Products

The products you hire will be supplied by Marston Robing which has offices at 21 Glenmore Business Park, Colebrook Way, Andover, Hampshire, SP10 3GZ.

Description of Hire Products

Great care has been taken to describe and portray products on this web site accurately but variations in actual goods may occur.

Price and Price Variation

The hire prices are as stated on the web site and include VAT. The prices are subject to change without notice.

Hire Contracts and Changes

Hire Contracts are formed in accordance with the timing and procedure set out in these terms and conditions. Placing your order in good time is not only very helpful but will ensure that we can fulfil your requirements. We cannot always guarantee an order if you book less than 10 working days before the ceremony for which you require a Hire Product. We will always strive to meet your hire requirements but booking early will help to avoid disappointment.

If you wish or need change the detail of any hire contract (for example, size, address, different ceremony timing) in accordance with the procedures available on the web site, any such change will only be deemed to be effective once we confirm it to you by e-mail. We reserve the right to withdraw the right to change referred to in this paragraph at any time without notice and all Hire Products are subject to availability at all times. We reserve the right to charge an administration fee in respect of any cancellation of any hire contract made by you but it is our policy at this time to fully refund any cancelled hire contract. If this policy changes, any such fee will be specified clearly on the web site at the time.

Input of Incorrect Information

We cannot accept any liability for any failure to comply with specific instructions stated on the Web Site or for any incorrect information you provide.

Cancellation and Refunds

If you are unable to attend your ceremony for any reason, we operate the following refund policy  for gown hire:

We refund in full any hire contract which is cancelled 48 hours or more from the date of the ceremony.

For hire orders cancelled between 24 and 48 hours in advance we refund the full amount less an administration fee (currently £8.00 incl VAT per item/set).

For hire orders cancelled less than 24 hours before the ceremony, no refund is payable.

We reserve the right to change the policy or administration fee at any time and any such changes will be specified here on the web site at the time.

Refunds must be requested in writing either by completing the refund request form in the web site or by sending an email to info@marstonrobing.com.

Refunds will be credited to the credit or debit card originally used to make the purchase or if by cheque then by cheque in return made payable to the original drawer of the cheque or by bank transfer to the original account.

Special Needs and Specific Requests

If you have any special requirements, please notify us of when placing your order. There is space on the order section to enter your details and requirements. We will do our very best to meet your needs and strive to ensure that your special day remains special in every way.

Collection Day

Your hire garments will normally be ready for collection on the day of the ceremony two to three hours before the ceremony from the Marston Robing collection area. This will be in an area specified to Marston Robing by your institution.

When you receive the hire garments, there will be a ticket with your name and reference number inside the garment. This ticket identifies the garment as the size and qualification you booked. The ticket is needed to register the return of the garments after the ceremony, so please do not remove this ticket or we may contact you believing the garment has not been returned.

Extra Time

For an extra charge, you may keep your hire garments for up to seven (7) extra days after the Ceremony. If you wish to take advantage of this offer, you should complete the relevant section when ordering on the web site.

You are responsible for the cost of returning the garments and you must obtain and retain proof of postage when posting the garments back to Marston Robing. The hire garment must not be taken out of the United Kingdom without the prior written agreement of Marston Robing.

If extra time is taken, it will form part of the contract with Marston Robing and any delay in returning the garments may cause Marston Robing to contact you and seek prompt return of the garments.

Return of Hire Garments

Hire Products that are not subject to agreed extra time as contemplated above must be returned on the date of the Ceremony in good time and in good condition to the Marston Robing collection area set aside by your institution. Customers who are making use of the extra time option as explained above must return the Hire Product to Marston Robing at the address on the bags provided to them with the garments.

Liability

During the Hire Period, you are responsible for the safekeeping of the Hire Product and will be liable for the full retail price in the event of any damage or loss occurring to it, whether or not this is due to negligence on your part. Marston Robing's total liability for any claim in relation to any Hire Contract howsoever arising shall not exceed the price payable under that Hire Contract. Marston Robing shall not be liable for any loss of profits, wasted time or any indirect, special or consequential losses whether any such losses or wastage arise from a breach of contract, negligence or in any other way and irrespective of whether Marston Robing was or ought reasonably to have been aware of the possibility of such things.

For the avoidance of doubt, Marston Robing 's liability for: (a) death or personal injury resulting from its negligence or that of its servants or agents; (b) breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by it under any agreement for hire or sale; (c) under Part I of the Consumer Protection Act 1987; (d) fraudulent misrepresentation or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited; is not excluded or limited by these terms and conditions, even if any other term of this agreement would otherwise suggest that this might be the case.

Payment

Payment for Hire Products will be made via the Web Site in accordance with the procedure explained in the Web Site.

Delay and Failure to Perform

Marston Robing shall not be liable for any breach of any Hire Contract which arises by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the service of hiring the Hire Outfit, if the delay or failure was due to any cause beyond its reasonable control.

Representations

Our employees or agents are not authorised to make any representations concerning Hire Products unless confirmed by Marston Robing in writing. Subject to the above statement about fraudulent misrepresentation, in entering into the contract of hire you acknowledge that you do not rely on any such representations which are not so confirmed.

Photography Terms and Conditions

These Terms and Conditions of sale for all Photographic and Framing Products govern all products you enter into a contract to purchase on this Web Site ("Photographic Products" and a "Sale Contract" respectively). These terms are specific to Photographic Products but Sale Contracts are also governed by the General Terms and Conditions above which you should also read. Variations to these Terms and Conditions of Sale shall only be effective if (a) reflected in a new version posted in this Web Site or (b) specifically accepted and agreed by us in writing.

Supplier of Photographic Products

The products you purchase will be supplied by Marston Robing which has offices at 21 Glenmore Business Park, Colebrook Way, Andover, Hampshire, SP10 3GZ.

Description of Photographic Products

Great care has been taken to describe and portray products on this web site accurately but variations in actual goods may occur.

Price and Price Variation

The sale prices are as stated on the web site and include VAT. The prices are subject to change without notice.

Sale Contracts and Changes

Sale Contracts are formed in accordance with the timing and procedure set out in these terms and conditions. Placing your order in good time is not only very helpful but will ensure that we can fulfil your requirements.

If you wish or need change the detail of any sale contract (for example, package selected, size, address, different ceremony timing) in accordance with the procedures available on the web site, any such change will only be deemed to be effective once we confirm it to you by e-mail. We reserve the right to withdraw the right to change referred to in this paragraph at any time without notice and all Sale Products are subject to availability at all times. We reserve the right to charge an administration fee in respect of any cancellation of any sale contract made by you but it is our policy at this time to fully refund any cancelled sale contract. If this policy changes, any such fee will be specified clearly on the web site at the time.

Copyright

The copyright of the images will be retained by Marston Robing Limited with Marston Robing reserving the right to full, unlimited and worldwide copyright in all images taken. This means that photographs are to be used for personal display purposes only and may not be copied, published, reproduced or stored in any medium without the express permission of Marston Robing Limited.

Input of Incorrect Information

We cannot accept any liability for any failure to comply with specific instructions stated on the Web Site or for any incorrect information you provide.

General Cancellation Right

If you are unable to attend your ceremony for any reason, we will refund the payment you made under the sale contract. It is our policy at this time to fully refund any cancelled sale contract.

If this policy changes, we reserve the right to charge an administration fee in respect of any cancellation of any hire contract made by you, and any such fee will be specified clearly on the web site at the time.

Refunds must be requested in writing either by completing the refund request form in the web site or by sending an email to info@yourgrauation.co.uk or  info@marstonrobing.com.

Refunds will be credited to the credit or debit card originally used to make the purchase or if by cheque then by cheque in return made payable to the original drawer of the cheque or by bank transfer to the original account.

Special Needs and Specific Requests

If you have any special requirements, please notify us of when placing your order. There is space on the order section to enter your details and requirements. We will do our very best to meet your needs and strive to ensure that your special day remains special in every way.

Delivery Arrangements

Your photographic products will be sent to at the address provided by you on the website or at the sales desk at the ceremony. The products will be despatched by post not later than 20 working days after the day on which the photographs have been taken. If you have any special requirements or instructions to enable delivery to be completed, these must be communicated in writing to Marston Robing.

Some products may be collected at the ceremony and taken away at the time if available. Examples of this are frames, mounts and USB memory sticks, although these may not necessarily be available at all ceremonies and are subject to stock limitations.

If your delivery address is overseas, you are responsible for any duties or taxes payable in the country of delivery. Deliveries can be made to almost all overseas addresses.

Delivery Charges

Delivery charges are included in the final price paid by you, and shown on the website or order form as a separate item. The charges may be varied from time to time without but will not be adjusted retrospectively once orders have been placed and paid for.

Return of Photographic Products

After your photographs have been taken you will asked to confirm that you are happy with the image or images selected. Your selection will be the image or images developed and delivered to you. Given that this is the case, we will only normally accept returns of delivered photographic products if the goods are faulty and not of merchantable quality. This means that questions of taste and subjective opinion are not admissible reasons for returning products.

Marston Robing will honour all rights under current consumer protection legislation including the right to return products during the seven working days cooling off period. If you wish to return products the address to return to is Marston Robing Limited, 21 Glenmore Business Park, Colebrook Way, Andover, Hampshire, SP10 3GZ.

You are responsible for the costs of delivery. You must take reasonable care to ensure the products arrive safely and we recommend a form of delivery requiring signature at receipt. We also require a written explanation of the reason for return.

Payment

Bank transfer

Payment for Photographic Products will be made via the Web Site in accordance with the procedure explained in the Web Site, or by telephone, by post, or at the sales desk at the ceremony on the day. Payment can be made by most major debit and credit cards on the website, for telephone orders and on the day, whilst payment by post may be made by cheque, and cash will only be accepted on the day.

Delay and failure to perform

Marston Robing shall not be liable for any breach of any Sale Contract which arises by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the Photographic Products, if the delay or failure was due to any cause beyond its reasonable control.

Representations

Our employees or agents are not authorised to make any representations concerning Photographic Products unless confirmed by Marston Robing in writing. Subject to the above statement about fraudulent misrepresentation, in entering into the Sale Contract you acknowledge that you do not rely on any such representations which are not so confirmed.

Purchase Terms and Conditions

These Terms and Conditions of sale govern all non-Photographic products you enter into a contract to purchase on this Web Site. These terms are specific to non-Photographic Products but Sale Contracts are also governed by the General Terms and Conditions above which you should also read. Variations to these Terms and Conditions of Sale shall only be effective if (a) reflected in a new version posted in this Web Site or (b) specifically accepted and agreed by us in writing.

Supplier of Products

The products you purchase will be supplied by Marston Robing which has offices at 21 Glenmore Business Park, Colebrook Way, Andover, Hampshire, SP10 3GZ.

Description of Products

Great care has been taken to describe and portray products on this web site accurately but variations in actual goods may occur.

Price and Price Variation

The sale prices are as stated on the web site and include VAT at the relevant rate. The prices are subject to change without notice.

Sale Contracts and Changes

Sale Contracts are formed in accordance with the timing and procedure set out in these terms and conditions. Placing your order in good time is not only very helpful but will ensure that we can fulfil your requirements.

If you wish or need change the detail of any sale contract (for example, item selected, size, address, number of items) in accordance with the procedures available on the web site, any such change will only be deemed to be effective once we confirm it to you by e-mail. We reserve the right to withdraw the right to change referred to in this paragraph at any time without notice and all Sale Products are subject to availability at all times. We reserve the right to charge an administration fee in respect of any cancellation of any sale contract made by you but it is our policy at this time, in line with Distance Selling regulations to refund any cancelled sale contract if cancelled for a relevant reason.

Items opened and worn (for a ceremony for example) will not be refunded in full as they will have been used for the purpose for which they were sold. If you wish to hire items rather than purchase, our hire rates are very reasonable.

If this policy changes, any such fee will be specified clearly on the web site at the time.

Copyright

The copyright of the all images will be retained by Marston Robing Limited with Marston Robing reserving the right to full, unlimited and worldwide copyright in all images taken. This means that photographs are to be used for personal display purposes only and may not be copied, published, reproduced or stored in any medium without the express permission of Marston Robing Limited.

Input of Incorrect Information

We cannot accept any liability for any failure to comply with specific instructions stated on the Web Site or for any incorrect information you provide

General Cancellation Right

Refunds must be requested by completing the refund request form in the web site. Refunds will be credited to the credit or debit card originally used to make the purchase or if by cheque then by cheque in return made payable to the original drawer of the cheque. Please see Sale Contract and Changes above for details.

Special Needs and Specific Requests

If you have any special requirements, please notify us of when placing your order. There is space on the order section to enter your details and requirements. We will do our very best to meet your needs and strive to ensure that your special day remains special in every way.

Delivery Arrangements

Your products will be sent to at the address provided by you on the website.. The products will be despatched by post or courier as agreed with us. If you have any special requirements or instructions to enable delivery to be completed, these must be communicated in writing to Marston Robing.

If your delivery address is overseas, you are responsible for any duties or taxes payable in the country of delivery. Deliveries can be made to almost all overseas addresses.

Delivery Charges

Delivery charges are included in the final price paid by you, and shown on the website or order form as a separate item. The charges may be varied from time to time without but will not be adjusted retrospectively once orders have been placed and paid for.

Return of Products

Marston Robing will honour all rights under current consumer protection legislation including the right to return products during the seven working day cooling off period. If you wish to return products the address to return to is Marston Robing Limited, 21 Glenmore Business Park, Colebrook Way, Andover, Hampshire, SP10 3GZ.

After this period, we will only normally accept returns products if the goods are faulty and not of merchantable quality. This means that questions of taste and subjective opinion are not admissible reasons for returning products.

You are responsible for the costs of return delivery. You must take reasonable care to ensure the products arrive safely and we recommend a form of delivery requiring signature at receipt. We also require a written explanation of the reason for return.

Payment

Payment for products will be made via the Web Site in accordance with the procedure explained in the Web Site, or by telephone, by post, or at the sales desk at the ceremony on the day. Payment can be made by most major debit and credit cards on the website, for telephone orders and on the day, whilst payment by post may be made by cheque, and cash will only be accepted on the day.

Delay and failure to perform

Marston Robing shall not be liable for any breach of any Sale Contract which arises by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products, if the delay or failure was due to any cause beyond its reasonable control.

Representations

Our employees or agents are not authorised to make any representations concerning products unless confirmed by Marston Robing in writing. Subject to the above statement about fraudulent misrepresentation, in entering into the Sale Contract you acknowledge that you do not rely on any such representations which are not so confirmed.