Terms and Conditions
Hire Terms and Conditions
These Terms and Conditions of Hire govern all products you enter into a contract to hire on this Web Site ("Hire Products" and a "Hire Contract" respectively).
These terms are specific to Hire Products but Hire Contracts are also governed by the General Terms and Conditions above which you should also read.
Variations to these Terms and Conditions of Hire shall only be effective if (a) reflected in a new version posted in this Web Site or (b) specifically accepted and agreed by us in writing.
Please note that Marston Events honour the right of customers to cancel their distance contract for hire within 14 days of placing the order as required by law. However the specific nature of events, specifically graduations and other simlar celebratory events, affects our ability to honour those rights as these are time-sensitive by their nature and will leasd to variations of the 14 day rule.
Additionally the terms Marston are required to apply by your institution may extend or reduce these deadlines: please speak to your institution if you wish to know more.
Supplier of Hire Products
The products you hire will be supplied by Marston Events Ltd which has offices at 21 Glenmore Business Park, Colebrook Way, Andover, Hampshire, SP10 3GZ. Their registered office is at 68 High Street, Tarporley, Cheshire CW6 0AT, UK
Description of Hire Products
Great care has been taken to describe and portray products on this web site accurately but variations in actual goods may occur.
Price and Price Variation
The hire prices are as stated on the web site and include VAT at the appropriate rate. The prices are subject to change without notice.
Hire Contracts and Changes
Hire Contracts are formed in accordance with the timing and procedure set out in these terms and conditions. Placing your order in good time is not only very helpful but will ensure that we can fulfil your requirements. We cannot always guarantee an order if you book less than 10 working days before the ceremony for which you require a Hire Product. We will always strive to meet your hire requirements but booking early will help to avoid disappointment.
If you wish or need change the detail of any hire contract (for example, size, address, different ceremony timing) in accordance with the procedures available on the web site, any such change will only be deemed to be effective once we confirm it to you by e-mail. We reserve the right to withdraw the right to change referred to in this paragraph at any time without notice and all Hire Products are subject to availability at all times. We reserve the right to charge an administration fee in respect of any cancellation of any hire contract made by you but it is our policy at this time to fully refund any cancelled hire contract. If this policy changes, any such fee will be specified clearly on the web site at the time.
Input of Incorrect Information
We cannot accept any liability for any failure to comply with specific instructions stated on the Web Site or for any incorrect information you provide.
Cancellation and Refunds
If you are unable to attend your ceremony for any reason, we operate the following refund policy for gown hire:
We refund in full any hire contract which is cancelled in writing (an email is acceptable) 5 working days or more in advance of the start of the Event's ceremony schedule for which you have booked for. Please note this means should you be attending a ceremony later in the schedule, you may be required to give more notice that those attending the first ceremony of the Event's schedule. This cut-off has been put in place as our preparations for an Event schedule is done for the whole event in the 5 working days prior to its start.
For hire orders cancelled less than 5 working days before the start of Event ceremonies, no refund is payable.
We reserve the right to change the policy or administration fee at any time and any such changes will be specified here on the web site at the time.
Refunds must be requested in writing either by completing the refund request form on the website or by email.
Refunds will be credited to the credit or debit card originally used to make the purchase; if by Bank Transfer/BACS we will contact you for account details; original payments by cheque will be refunded by cheque made payable to the original drawer of the cheque.
Special Needs and Specific Requests
If you have any special requirements, please notify us of when placing your order. There is space on the order section to enter your details and requirements. We will do our very best to meet your needs and strive to ensure that your special day remains special in every way.
Collection Day
Your hire garments will normally be ready for collection on the day of the ceremony two to three hours before the ceremony from the Marston Events collection area. This will be in an area specified to Marston Events by your institution.
When you receive your hired items they will either be allocated to you using RFID which links each item to your account, or a ticket; either will be used as proof of return later.
Extra Time
For an extra charge, you may keep your hire garments for up to seven (7) extra days after the Ceremony (UK only). If you wish to take advantage of this offer, you should complete the relevant section when ordering on the web site, or it may be possible to add this on the day.
You are responsible for the full retail cost of the garments until returned. A pre-paid returns label is included (UK only) and you must obtain and retain proof of postage when posting the garments back to us. The hire garment must not be taken out of the United Kingdom without the prior written agreement of Marston Events.
If extra time is taken, it will form part of the contract with Marston Events and any delay in returning the garments may cause Marston Events to contact you and seek prompt return of the garments.
Return of Hire Garments
Hire Products that are not subject to agreed extra time as contemplated above must be returned on the date of the Ceremony in good time and in good condition to the Marston Events collection area set aside by your institution. Customers who are making use of the extra time option as explained above must return the Hire Product to Marston Events at the address on the bags provided to them with the garments.
Customers are responsible for returning all hired items in a reasonable condition and are subject to cleaning and/or maintenance charges up to the full retail price of any individual item should this not be the case.
Liability
During the Hire Period, you are responsible for the safekeeping of the Hire Product and will be liable for the full retail price in the event of any damage or loss occurring to it, whether or not this is due to negligence on your part. Marston Event's total liability for any claim in relation to any Hire Contract howsoever arising shall not exceed the price payable under that Hire Contract. Marston Events shall not be liable for any loss of profits, wasted time or any indirect, special or consequential losses whether any such losses or wastage arise from a breach of contract, negligence or in any other way and irrespective of whether Marston Events was or ought reasonably to have been aware of the possibility of such things.
For the avoidance of doubt, Marston Events' liability for: (a) death or personal injury resulting from its negligence or that of its servants or agents; (b) breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by it under any agreement for hire or sale; (c) under Part I of the Consumer Protection Act 1987; (d) fraudulent misrepresentation or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited; is not excluded or limited by these terms and conditions, even if any other term of this agreement would otherwise suggest that this might be the case.
Payment
Payment for Hire Products will be made via the Web Site in accordance with the procedure explained in the Web Site.
Delay and Failure to Perform
Marston Events shall not be liable for any breach of any Hire Contract which arises by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the service of hiring the Hire Outfit, if the delay or failure was due to any cause beyond its reasonable control.
Representations
Our employees or agents are not authorised to make any representations concerning Hire Products unless confirmed by Marston Events in writing. Subject to the above statement about fraudulent misrepresentation, in entering into the contract of hire you acknowledge that you do not rely on any such representations which are not so confirmed.
Photography Terms and Conditions
These Terms and Conditions of sale for all Photographic and Framing Products govern all products you enter into a contract to purchase on this Web Site ("Photographic Products" and a "Sale Contract" respectively). These terms are specific to Photographic Products but Sale Contracts are also governed by the General Terms and Conditions above which you should also read. Variations to these Terms and Conditions of Sale shall only be effective if (a) reflected in a new version posted in this Web Site or (b) specifically accepted and agreed by us in writing.
Supplier of Photographic Products
The products you purchase will be supplied by Marston Events which has offices at 21 Glenmore Business Park, Colebrook Way, Andover, Hampshire, SP10 3GZ.
Description of Photographic Products
Great care has been taken to describe and portray products on this web site accurately but variations in actual goods may occur.
Price and Price Variation
The sale prices are as stated on the web site and include VAT. The prices are subject to change without notice.
Sale Contracts and Changes
Sale Contracts are formed in accordance with the timing and procedure set out in these terms and conditions. Placing your order in good time is not only very helpful but will ensure that we can fulfil your requirements.
If you wish or need to change the details of any sale contract (for example, package selected, size, address, different ceremony timing) in accordance with the procedures available on the web site, any such change will only be deemed to be effective once we confirm it to you by e-mail. We reserve the right to withdraw the right to change referred to in this paragraph at any time without notice and all Sale Products are subject to availability at all times. We reserve the right to charge an administration fee in respect of any cancellation of any sale contract made by you
Copyright
The copyright of the images will be retained by Marston Events Limited with Marston Events reserving the right to full, unlimited and worldwide copyright in all images taken. This means that photographs are to be used for personal display purposes only and may not be copied, published, reproduced or stored in any medium without the express permission of Marston Events Limited.
Input of Incorrect Information
We cannot accept any liability for any failure to comply with specific instructions stated on the Web Site or for any incorrect information you provide.
General Cancellation Right
All requests for cancellations and refunds must be made in writing via our contact form Contact Us quoting your name, order number and reason for requesting a cancellation and/or refund. Eligibility for a full refund is dependent upon the timings and reason(s) of request being made, and may be subject to an administration fee outlined below.
If this policy changes, we reserve the right to charge an administration fee in respect of any cancellation of any hire contract made by you.
Refunds will be credited to the credit or debit card originally used to make the purchase or by bank transfer to the original account.
Orders are not ‘rolled forwards’ and should be cancelled/refunded and re-booked in the case of a deferral, unless specifically stated in agreement by your Institution and ourselves in relation to your Ceremony.
On or Before your Ceremony Date
You are entitled to a full refund where requests are made on or before your Ceremony date and no images have been taken.
If you wish to cancel your order once images have been taken, a full refund minus a £10 administration fee is applicable, up until the point any part of your photography order has gone to print; the administration fee represents the value of the services already used by the customer to capture images.
After your Ceremony date
If no images have been taken, you have 30 days from the ceremony date to apply for a full refund minus a £10 administration charge; this is to reflect the value of the service we provided to fulfil the order that was made by the customer and is at the discretion of Company Management.
Special Needs and Specific Requests
If you have any special requirements, please notify us after placing your order. We will do our very best to meet your needs and strive to ensure that your special day remains special in every way.
Delivery Arrangements
Your photographic products will be sent to the address provided by you on the website or at the sales desk at the ceremony. The products will be dispatched by post no later than 28 working days from the date the images were confirmed or the order was placed. If you have any special requirements or instructions to enable delivery to be completed, these must be communicated in writing to Marston Events.
If your delivery address is overseas, you are responsible for any duties or taxes payable in the country of delivery. Deliveries can be made to almost all overseas addresses.
Delivery Charges
Delivery charges are included in the final price paid by you, and shown on the website or order form as a separate item. The charges may be varied from time to time without but will not be adjusted retrospectively once orders have been placed and paid for.
Return of Photographic Products
After you have chosen your image(s) you will be asked to confirm that you are happy with the order and image(s) selected prior to printing. Your selection will be the image(s) printed and delivered to you and once the order has begun production no amendments can be made.
Given that this is the case, we will only normally accept returns of delivered photographic products if the goods are faulty and not of merchantable quality. This means that questions of taste and subjective opinion are not admissible reasons for returning products.
Marston Events will honour all rights under current consumer protection legislation including the right to return products during the 14 day cooling off period from when you receive the goods, excluding: digital downloads, emailed products, customised products once manufactured, and studio session fees where applicable.
Should you have any queries regarding your order, please contact us within 14 days of receipt as we always endeavour for our customers to be happy with their images and products. Should you not be 100% satisfied, you can request a full refund which will be looked into on a case by case basis. Refunds are subject to timeframes, admin fees reflecting the cost of services used and the proportion of custom products unable to be resold; refunds not relating to damaged or faulty goods will also exclude original delivery charges.
Within the 14 day cooling off period, customers must first email or use the contact us form which logs the return request with us, you may then be advised by our Customer Care team to return item(s) to the address below. You are responsible for ensuring products are returned within 10 working days of being advised, and that item(s) are unused and in original packaging otherwise we may be unable to action your request .
Packages should be adequately protected for transit and enclose reference to the customer name and order number along with the reason for return. Please obtain a certificate of posting from Royal Mail, we will not be able to offer an exchange or refund if the parcel is lost in transit without proof of return; all return costs are to the customer’s account and are non-refundable.
Please note, we cannot be responsible for questions of taste, aesthetics and subjective opinion. Therefore, these reasons are not admissible for returning products as they are considered tailor made and/or personalised items; you are given the opportunity to review and select image(s) to fulfil orders.
Damaged or faulty goods, including incorrect/incomplete orders
In the event that an order is missing a component(s), incorrect, damaged or defective when received, please contact our Customer Care team within 14 days of receiving the order or your claim will not be processed. Please include your order number and contact information to enable us to research and discuss your case; please also provide images and a short description of the damage/defect with your order. Claims for damaged items without supporting photographic evidence will not be processed. Your request will be reviewed as soon as possible and a solution proposed.
You may be asked to return the products to us, in this case you will be emailed a pre-paid returns label (UK Postcode addresses only). All products must be returned unused, in original packaging and in the condition received.
Please note, we cannot be responsible for questions of taste, aesthetics and subjective opinion. Therefore, these reasons are not admissible for returning products as they are considered tailor made and/or personalised items; you are given the opportunity to review and select image(s) to fulfil orders.
Customers should bear in mind that photographic prints will fade over time, particularly if left in direct sunlight and/or are not behind glass. We cannot accept any responsibility for gradual image deterioration.
Non-receipt of order
All orders are sent via a trackable service and a tracking number/information will be emailed to the customer upon dispatch. It is the responsibility of the receiver from the day of dispatch to track the order until receipt. If you are not available at the time of delivery, the delivery provider will notify you via email or a card left at the delivery address regarding the process to rearrange delivery or organise collection; this is the responsibility of the receiver.
If you do not receive your order you need to contact us within 14 days of the scheduled or marked delivery date and our customer care team. Any request received after this time frame we cannot guarantee will be approved.
In the event an order is returned to us, we will contact you to arrange delivery again, subject to a secondary delivery charge. This includes orders marked as “not called for”, uncollected (returned) orders, or orders where the original delivery address has been entered incorrectly by the customer.
Payment
Payment for Photographic Products will be made via the Web Site in accordance with the procedure explained in the Web Site, or by telephone, or at the sales desk at the ceremony on the day. Payment can be made by most major debit and credit cards on the website, for telephone orders and on the day, payments may be made by card or cash on the day.
Delay and failure to perform
Marston Events shall not be liable for any breach of any Sale Contract which arises by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the Photographic Products, if the delay or failure was due to any cause beyond its reasonable control.
Representations
Our employees or agents are not authorised to make any representations concerning Photographic Products unless confirmed by Marston Events in writing. Subject to the above statement about fraudulent misrepresentation, in entering into the Sale Contract you acknowledge that you do not rely on any such representations which are not so confirmed.
Purchase Terms and Conditions
These Terms and Conditions of sale govern all non-Photographic products you enter into a contract to purchase on this Web Site. These terms are specific to non-Photographic Products but Sale Contracts are also governed by the General Terms and Conditions above which you should also read. Variations to these Terms and Conditions of Sale shall only be effective if (a) reflected in a new version posted in this Web Site or (b) specifically accepted and agreed by us in writing.
Supplier of Products
The products you purchase will be supplied by Marston Events which has offices at 21 Glenmore Business Park, Colebrook Way, Andover, Hampshire, SP10 3GZ. Our registered address is 68 High Street, Tarporley, Cheshire CW6 0AT, UK
Description of Products
Great care has been taken to describe and portray products on this web site accurately but variations in actual goods may occur.
Price and Price Variation
The sale prices are as stated on the web site and include VAT at the relevant rate. The prices are subject to change without notice.
Sale Contracts and Changes
Sale Contracts are formed in accordance with the timing and procedure set out in these terms and conditions. Placing your order in good time is not only very helpful but will ensure that we can fulfil your requirements.
If you wish or need change the detail of any sale contract (for example, item selected, size, address, number of items) in accordance with the procedures available on the web site, any such change will only be deemed to be effective once we confirm it to you by e-mail. We reserve the right to withdraw the right to change referred to in this paragraph at any time without notice and all Sale Products are subject to availability at all times. We reserve the right to charge an administration fee in respect of any cancellation of any sale contract made by you but it is our policy at this time, in line with Distance Selling regulations to refund any cancelled sale contract if cancelled for a relevant reason.
Items opened and worn (for a ceremony for example) will not be refunded in full as they will have been used for the purpose for which they were sold. If you wish to hire items rather than purchase, our hire rates are very reasonable.
If this policy changes, any such fee will be specified clearly on the web site at the time.
Copyright
The copyright of the all images will be retained by Marston Events Limited with Marston Events reserving the right to full, unlimited and worldwide copyright in all images taken. This means that photographs are to be used for personal display purposes only and may not be copied, published, reproduced or stored in any medium without the express permission of Marston Events Limited.
Input of Incorrect Information
We cannot accept any liability for any failure to comply with specific instructions stated on the Web Site or for any incorrect information you provide
General Cancellation Right
Refunds must be requested by completing the refund request form in the web site. Refunds will be credited to the credit or debit card originally used to make the purchase or if by cheque then by cheque in return made payable to the original drawer of the cheque. Please see Sale Contract and Changes above for details.
Special Needs and Specific Requests
If you have any special requirements, please notify us of when placing your order. There is space on the order section to enter your details and requirements. We will do our very best to meet your needs and strive to ensure that your special day remains special in every way.
Delivery Arrangements
Your product(s) will be sent to at the address provided by you on the website. The product(s) will be despatched by post or courier as agreed with us. If you have any special requirements or instructions to enable delivery to be completed, these must be communicated in writing to Marston Events.
If your delivery address is overseas, you are responsible for any duties or taxes payable in the country of delivery. Deliveries can be made to almost all overseas addresses.
Delivery Charges
Delivery charges are included in the final price paid by you, and shown on the website or order form as a separate item. The charges may be varied from time to time without but will not be adjusted retrospectively once orders have been placed and paid for.
Return of Products
Marston Events will honour all rights under current consumer protection legislation including the right to return products during the seven working day cooling off period. If you wish to return products the address to return to is Marston Events Limited, 21 Glenmore Business Park, Colebrook Way, Andover, Hampshire, SP10 3GZ.
After this period, we will only normally accept returns products if the goods are faulty and not of merchantable quality. This means that questions of taste and subjective opinion are not admissible reasons for returning products.
You are responsible for the costs of return delivery. You must take reasonable care to ensure the products arrive safely and we recommend a form of delivery requiring signature at receipt. We also require a written explanation of the reason for return.
Payment
Payment for products will be made via the Web Site in accordance with the procedure explained in the Web Site, or by telephone, by post, or at the sales desk at the ceremony on the day. Payment can be made by most major debit and credit cards on the website, for telephone orders and on the day, whilst payment by post may be made by cheque, and cash will only be accepted on the day.
Delay and failure to perform
Marston Events shall not be liable for any breach of any Sale Contract which arises by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products, if the delay or failure was due to any cause beyond its reasonable control.
Representations
Our employees or agents are not authorised to make any representations concerning products unless confirmed by Marston Events in writing. Subject to the above statement about fraudulent misrepresentation, in entering into the Sale Contract you acknowledge that you do not rely on any such representations which are not so confirmed.